Better email and an end to spam emails

Better email and an end to spam emails ...  that is what we are going to talk about today.

Before we get to it, let us just take a moment to consider how integral email communication is for businesses and customers and how it fits into the overall operation of service expectations. If you haven't already read Zoe's service quality article, then I highly recommend it to better understand the importance of service quality.

We at Blue Horizons have been using email as part of our daily operation for several years now, and have been providing email services for our business clients for most of that time. If you aren't familiar with the varying email configurations available (from webmail to full-blown business mail server with newsletter mailing and phone integration) then you might be surprised to know that email spam can be a real problem. One day your email is working fine, then suddenly it isn't.

Should you ever have a problem with your email, then don't panic as we have helped clients with varying email problems and have compiled a quick list to better understanding email and how to avoid spam:

  • Understand that your email goes through multiple third parties. If you are technically minded, you can Google this further.
  • Filtering of email is done both at the sending side and the receiving side, even if you disable filtering in your own mail client.
  • Email filtering is a security measure and is updated routinely by third parties. This alone can result in problems without you having changed anything yourself.
  • Email servers are bound by law to continually make email services secure. This has consequently resulted with increased problems sending and receiving emails in the short-term.
  • If you receive an email confirming that your email cannot be sent, attach the email (don't reply or forward or copy/paste) to us and we can investigate for you.
  • Emails are increasingly being rejected due to blacklisting. This is commonly the result of another party using your mail server services inappropriately and can be dealt with through your mail services provider.
  • Increasing security at your end can further deal with spam, but keep in mind that it can affect the sending and receiving of email. Once stricter validation and filtering is adopted by all parties, we have less spam to deal with.
  • If you have spam emails, report it through a spam reporter such as Spamcop who require little more than a copy of the spam email header.
  • Email requires Internet access. Ensure your modem or router is on, or that your mobile phone isn't in airplane mode.

As always, should you have any questions then please just give us a call on 01242 236600.