Need some help with your Shopify Store?

Need some help with your Shopify Store?

We are here to help you and ensure you get the most from your Shopify store. We can offer you training to give you the knowledge to update your store yourself and/or we offer support for ongoing assistance – whether that be updating products on your store, creating new features, custom graphics or installing and setting up apps.

We charge by the hour for work carried out, or, you may prefer to go on one of our support packages, details of which are listed below.

Get in touch

Our office opening hours are:

Monday – Thursday 9am – 5:30pm
Friday 9am – 5pm

Give us a call us on 01242 236600 or email us to let us know how we can help.

Our Shopify Support Packages

We offer two levels of support and maintenance contracts*.

Standard Support

£90 + VAT per month - for up to 2 hours of work per month - to include:

  • General theme and design changes
  • Help with amending settings
  • Minor customisations
  • Changes to existing copy
  • Changes to existing imagery
  • Amends to existing products and pages
  • Adding new pages
  • Addition of 5 new products per month
  • Advice on suitable apps
  • General training
  • Setting up offers and gift cards
  • Changes made within 3 - 4 working days
  • Telephone and email support

Premium Support

£170 + VAT per month - for up to 4 hours of work per month - to include:

  • General theme and design changes
  • Help with amending settings
  • Minor customisations
  • Changes to existing copy
  • Changes to existing imagery
  • Amends to existing products and pages
  • Adding new pages
  • Addition of 10 new products per month
  • Advice on suitable apps and installing
  • General training
  • Setting up offers and gift cards
  • Changes made within 1 - 2 working days
  • Priority telephone and email support

*Our support contracts are for a minimum of 6 months and we'll contact you in advance before your renewal is due.

If you require more complex customisation in terms of functionality or design, then we may need to quote separately for these.

Shopify Training

We are able to provide full onsite or remote Shopify training to you and your team, comprising of a complete overview of the Shopify admin area.

We offer this service in our offices in Gloucester, via Microsoft Teams or in your premises.

One-off training session at £250 + VAT**

****Travel costs not included if training is carried out remotely.

Shopify Help Centre

If we are unavailable, or maybe you would just like to be more informed, head on over to Shopify Help.

This is an amazing resource enabling you to search via topic area and provides documented, step-by-step guides.

If you can't find the answer you're looking for, contact Shopify Support which offers free 24/7 LiveChat help. Logging into your store from here will enable them to give you better support.